Returns and Refunds
Refunds And Returns
At Taylor and Cambria we hope that you are always satisfied with the merchandise you have purchased. We strive to always meet our customers expectations with quality products and services. However, in the event that the merchandise you have purchased with us does not meet those expectations we have implemented the following return and refund policy:
We have a 14-day return policy, which means Taylor and Cambria must be contacted within 14 days of the date your shipment is received in order for a refund request to be eligible.
Please Note: All sale items are final and not eligible for a refund or store credit.
To be eligible for a refund and return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All returns must be sent back to Taylor and Cambria within 14 days of the date your shipment was received.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you instructions on where to send your package. The customer will be responsible for all return shipping costs. A refund or store credit will not be processed until the date we receive the returned product. Please allow 5-7 business days for the return process to be completed. Refunds are returned in the form of the payment the order was originally placed under (or a store credit). Please be advised your credit card company may take up to 10 business days for the credit to reflect on your account. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return and refund questions at email@example.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In the event you receive a damaged or defective product, we will request a photo of the product. We will provide you with a pre-paid shipping label with instructions on how to return the item. Taylor and Cambria will either issue a full refund of the damaged or defective items, or will replace the same item to the customer as soon as the damaged product is received by us.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products including Halo's For Honey's, false eyelashes and all other accessory items). We will only accept returned jewelry for a refund if the product was damaged upon receipt. Please get in touch if you have questions or concerns about your specific item.
Once an order has been placed there is a 1-2 day processing time before your order ships. Once an order has been processed, the order cannot be canceled. We will do all we can to assist with canceling your order if it has not already been processed and shipped. Please reach out to our customer service team at firstname.lastname@example.org immediately after your order is placed, if a cancellation is needed. If the order has already been processed and shipped, a cancellation will not be possible at that time. In those instances, a refund will be processed once we receive the package back within 14 days of the date the customer has received their shipment. Please also be advised, Taylor and Cambria will not be responsible for shipping return costs in this situation.
Please contact our customer service team via email email@example.com for any questions or concerns you may have. We appreciate your business!